Archive for ‘service’

July 6th, 2011


In Japan, where I grew up, there is no tipping system. Servers are trained to provide good service because that’s simply their job. Imagine growing  up in that world.  Would you have a problem tipping when the service is missing?  Yes, I do… but no matter what, I tip anyway.  My theory: I’d rather pay and move on with my life than deal with strangers that I’ll never see again. Does this make me an enabler? My husband is actually a very good tipper but for different reasons.  Being Jewish, he says he “needs to help break the stereotype” of his people.

A good tip is a reflection of good food and good service.  I have no problem with the idea of tipping when I know the restaurant is about to serve me my favorite meal; a lobster roll.  Eating a good lobster roll can make the darkest day brighter.  Unfortunately, it has the opposite effect on my husband who doesn’t care for the texture of crustaceans.  Even when dining at one of the best sushi bars in Tokyo, I had to translate his “it’s not you, it’s me,” speech to the chef, as he apologized for not eating from the mountain of crab in front of him.  So while my husband may not be the best person to compare one lobster roll from another, you can trust me when I tell you that  Ed’s Lobster Bar definitely offers one of the better lobster rolls in town. A generous portion of lobster sits majestically on a buttered roll.  It comes with fries, which is always great, but not unusual. What separates Ed’s from the rest is that bit of house made pickle on the side. Little efforts like these make customers happy while making the restaurant distinctive.When it comes to eating out, there is one item brought to the table that no one enjoys–the bill.  At least Ed’s made the experience sweeter with another nice touch. These cute lobster shaped chocolates arrived with the check and were just enough to satisfy my craving for dessert.  More than that, these two chocolates showed that the management cared about my brief stay in their establishment. That is an experience worth tipping for–even in Japan!